Returns

You have the right to return the product you bought and request its replacement if, through proven fault of movingaccessories, you were sold the wrong product, defective or of poor quality (error in receiving the order, pricing, shipping, damaged during transport - burdens the buyer - with poor packaging, etc.). You have the option to either not accept the receipt of the product from the beginning, or, after receiving it, to return it within 14 calendar days from the day of delivery. Beyond this time limit, kelsos may not accept any return and replacement. This time limit cannot be extended.

In addition, the product to be replaced must be accompanied by the original proof of purchase. A necessary condition for the return of the respective product to be accepted is that it be in the condition it was received (complete and without damage), in the packaging that normally accompanies the product (it has not been violated).

* Your surcharge is 3.00 euros for a single shipment and 3.00 euros for us to send the package back to you.

Prior to any action, it is recommended to consult with the online store of movingaccessories.